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Common Support Questions

Common Support Questions

The most common questions answered regardig GoCodes' Web App and Mobile App, Labels and Tags.

38 articles
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Written by Nadine

Sign Up for a 15-Day Free Trial!

We provide a free trial with Chat, Email and Phone support.
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Written by Nadine. Updated over a week ago

Label Materials & Free Samples

Would you like to see a sample of our labels?
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Written by Nadine. Updated over a week ago

How Long Will It Take to Get My Labels?

Learn about lead times and shipping for labels, stickers and tags.
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Written by Nadine. Updated over a week ago

How to Import Assets to Your GoCodes Account

How to import or bulk load asset information to your account, also known as data migration, data upload, export data, import data
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Written by Nadine. Updated over a week ago

Get Started with the GoCodes Billing Portal

Use the Billing Portal & View Estimates & Invoices & Update Credit Card Details.
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Written by Nadine. Updated over a week ago

How to Print One or a Small Number of Labels

Want to print just one or a small selection of labels from your account
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Written by Nadine. Updated over a week ago

Pricing

Learn about our services and prices!
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Written by Nadine. Updated over a week ago

Best Practices for Tool & Equipment Tracking

Learn how to setup and use GoCodes based on the experience of our most successful customers. How to streamline the check out process.
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Written by Nadine. Updated over a week ago

How to Update Multiple Assets or Make Multiple Copies of an Asset

Our web software and mobile apps allow you to update multiple assets or copy assets.
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Written by Nadine. Updated over a week ago

GoCodes Service Levels/Response Times

Learn how long it takes to receive your labels, set up your account and receive a response to an issue.
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Written by Nadine. Updated over a week ago

Print Your Own GoCodes Labels

How to print your own GoCodes labels using the Avery Template and a L Laser Printer
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Written by Nadine. Updated over a week ago

How to Barcode Tools

Learn about some of the most common types of barcode labels that can be used to barcode tools.
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Written by Nadine. Updated over a week ago

What Integration & API Options Does GoCodes Have?

Learn about the options for integrating your existing apps with GoCodes using our API and other tools.
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Written by Nadine. Updated over a week ago

GoCodes Asset Tracking - Quick Demo

Best place for new users who need help getting started
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Written by Nadine. Updated over a week ago

Using GoCodes to Calculate Fixed-Asset Deprecation

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Written by Nadine. Updated over a week ago

How Can I Order More Labels or Add Users or Assets to My Account?

How to upgrade your account.
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Written by Nadine. Updated over a week ago

How to Track Assets & Inventory When There's No Data Network or WiFi

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Written by Nadine. Updated over a week ago

How to Automate Your Field Service Requests

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Written by Nadine. Updated over a week ago

How to Import Your Assets from GoCodes into QuickBooks

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Written by Nadine. Updated over a week ago

How to Import Your Assets from GoCodes into Sage 50

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Written by Nadine. Updated over a week ago

How to Import & Export your GoCodes QR- Code Tagged Assets from GoCodes into NetSuite

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Written by Nadine. Updated over a week ago

Can I Use a USB Barcode Scanner with my GoCodes Software?

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Written by Nadine. Updated over a week ago

When Does the GoCodes Software Send Notifications?

Notifications, alerts, text messages, email notifications, text message alerts
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Written by Nadine. Updated over a week ago

CSV/ Excel Downloaded Reports Do Not Open Correctly

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Written by Nadine. Updated this week

How Do I Update my Credit Card Details?

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Written by Nadine. Updated over a week ago

How Can I Get a Copy of My Payment Receipts, Estimate & Invoices?

Get copies of billing documents such as payment receipts, statements, estimate, credit notes and invoices.
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Written by Nadine. Updated over a week ago

Use Audit Mode to Quickly Confirm the Location of Assets

Scan assets to instantly update date/time and location.
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Written by Nadine. Updated over a week ago

Swap Asset Data

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Written by Nadine. Updated over a week ago

Copy Asset Data

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Written by Nadine. Updated over a week ago

What Should I Print on my Asset Labels?

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Written by Nadine. Updated over a week ago

What Types of Labels Do you Supply?

Label Specifications, Label Materials, Label Options
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Written by Nadine. Updated over a week ago

Map not Showing Asset Location Correctly?

How to check your Smartphone location sharing settings.
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Written by Nadine. Updated over a week ago

How Does the GPS Location Tracking of an Asset Work?

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Written by Nadine. Updated over a week ago

How Does the GPS Tracking Feature Work? Help Me Troubleshoot it!

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Written by Nadine. Updated over a week ago

Problem Signing in or Logging into your Account?

What to do when you get a log-in/sign-in failed message.
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Written by Nadine. Updated over a week ago

How to Add Users to Your GoCodes Account

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Written by Nadine. Updated over a week ago

How to use Other Barcode Labels with GoCodes

You can use GoCodes with your existing barcode labels and ID numbers.
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Written by Nadine. Updated over a week ago

6 Tips & Tricks to Speed Up Initial Data Entry & Help with Data Organization

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Written by Nadine. Updated over a week ago