Common Support Questions

The most common questions about using GoCodes web app and mobile app, labels and tags.

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60 articles in this collection
Written by Todd, Konstantin Lyakh, Felix Dalyop and 1 other

What integration and API options does GoCodes have?

Learn about the GoCodes API

Written by Felix Dalyop
Updated over a week ago

Requesting sample labels

Do you want to see and test some sample labels? We can send them to you at no cost.

Written by Nadine
Updated over a week ago

How long will it take to get my labels?

Learn about lead times and shipping for labels, stickers and tags.

Written by Felix Dalyop
Updated over a week ago

How to import assets to your GoCodes account

How to import or bulk load asset information to your account

Written by Felix Dalyop
Updated over a week ago

Getting started with the GoCodes Billing Portal

Invite email, getting signed in, viewing estimates, invoices and update credit card details.

Written by Nadine
Updated over a week ago

How to print one or a small number of labels

Want to print just one or a small selection of labels from your account

Written by Konstantin Lyakh
Updated over a week ago

Pricing

Learn about our services and prices

Written by Felix Dalyop
Updated over a week ago

Best practices for tool & equipment tracking

Learn how to setup and use GoCodes based on the experience of our most successful customers. How to streamline the check out process.

Written by Nadine
Updated over a week ago

Update multiple assets at once using the web app

Sometimes it's helpful to select a set of assets from the list and update them all with the same new information.

Written by Nadine
Updated over a week ago

GoCodes Service Levels (SLA) / Response Times

Learn how long it takes to get your labels, setup your account, get a response to an issue.

Written by Todd
Updated over a week ago

One minute introduction video

Written by Todd
Updated over a week ago

Printing your own GoCodes labels

How to print your own GoCodes labels using the Avery Template and a L Laser Printer

Written by Nadine
Updated over a week ago

What to try if GoCodes seems slow

Common troubleshooting steps if GoCodes is slow to respond

Written by Todd
Updated over a week ago

How to barcode tools

Learn about some of the most common types of barcode labels that can be used to barcode tools.

Written by Nadine
Updated over a week ago

GoCodes Developer Integration & API Options

Learn about the options for integrating your existing apps with GoCodes using our API and other tools

Written by Todd
Updated over a week ago

Parent-child relationships, grouping and kitting items

Learn how you can use GoCodes to setup and track items that are related in parent-child or through kitting

Written by Felix Dalyop
Updated over a week ago

GoCodes Asset Tracking App - Quick Demo

Best place for new users who need help getting started

Written by Todd
Updated over a week ago

Using GoCodes to Calculate Fixed-Asset Deprecation

Written by Todd
Updated over a week ago

Using GoCodes to Create a New Custom Tabular Report

Written by Todd
Updated over a week ago

Creating a New GoCodes Lite Asset Management Account

Written by Todd
Updated over a week ago

Using the HTML Mobile App to Send a Message and Update GPS

Written by Todd
Updated over a week ago

How to assign multiple assets using the mobile app

Written by Todd
Updated over a week ago

How can I order more labels or add users or assets to my account?

How to upgrade your account.

Written by Todd
Updated over a week ago

How to track assets and inventory when there's no data network or WiFi

Written by Todd
Updated over a week ago

How to Automate Your Field Service Requests

Written by Todd
Updated over a week ago

How to complete an asset inventory check using an iPhone and QR codes

Written by Todd
Updated over a week ago

How to Import Your Assets from GoCodes into QuickBooks

Written by Todd
Updated over a week ago

Using GoCodes to Track Inventory Quantities

Written by Todd
Updated over a week ago

How to Import Your Assets from GoCodes into Sage 50

Written by Todd
Updated over a week ago

Using GoCodes to track equipment service tasks using Google Docs

Written by Todd
Updated over a week ago

How to Import & Export Your GoCodes QR code tagged Assets from GoCodes into NetSuite

Written by Todd
Updated over a week ago

Can I use a USB barcode scanner with my GoCodes software?

Written by Todd
Updated over a week ago

How to Enable Scheduled Service Notification Emails for your Assets

Written by Todd
Updated over a week ago

When does GoCodes send email messages / notifications?

Written by Todd
Updated over a week ago

Web App Issue Not Opening Excel Download from Main Asset Page

Written by Todd
Updated over a week ago

csv / Excel downloaded reports do not open correctly

Written by Todd
Updated over a week ago

How do I update my credit card details?

Written by Todd
Updated over a week ago

How can I get a copies of my payment receipt / invoices?

Written by Todd
Updated over a week ago

Using Audit Mode to quickly confirm the location of assets

Written by Todd
Updated over a week ago

Swap asset data

Written by Todd
Updated over a week ago

Copy Asset Data

Written by Todd
Updated over a week ago

What should I print on my asset labels?

Written by Todd
Updated over a week ago

What's the best way to activate new GoCodes Standard (100 packs) of asset tags and create a new account?

Written by Todd
Updated over a week ago

What different types of labels and tags do you offer?

Written by Todd
Updated over a week ago

No maps showing in messages? Here's how to check your phones location sharing settings.

Written by Todd
Updated over a week ago

iPhone 6 iOS 8.0.1 - Not getting maps in Message Board HTML5 app, GPS works OK with native app

Written by Todd
Updated over a week ago

I have scanned a GoCode asset tag and sent a message, but the recipient did not see a map in their message board.

Written by Todd
Updated over a week ago

Can you explain how the GPS location tracking of an asset works?

Written by Todd
Updated over a week ago

How does the GPS tracking feature work, help me troubleshoot it

Written by Todd
Updated over a week ago

How can I check in and out assets?

Written by Todd
Updated over a week ago

Problem signing in or logging into your account

What to do when you get an login/sign in failed message

Written by Todd
Updated over a week ago

How to add users to your GoCodes account

Written by Felix Dalyop
Updated over a week ago

How can I update multiple assets with the same information at one time?

Written by Todd
Updated over a week ago

Scanning other / non-GoCodes asset bar code labels

How to use other barcode labels with GoCodes

Written by Todd
Updated over a week ago

Learn how to customize GoCodes

Written by Todd
Updated over a week ago

How can I add other values to the list of Asset Types show in the drop down menu

Written by Todd
Updated over a week ago

iPhone native app - Scanner not working, just getting a black screen

Written by Todd
Updated over a week ago

I have my labels/tags - how do I get started?

Written by Nadine
Updated over a week ago

6 Tips and Tricks to Speed-Up Initial Data Entry and Help with Data Organization

Written by Todd
Updated over a week ago

Getting started with GoCodes

Written by Nadine
Updated over a week ago