Common Support Questions

The most common questions about using GoCodes web app and mobile app, labels and tags.

56 articles in this collection
Written by Todd and Felix Dalyop

Update multiple assets at once using the web app

Sometimes it's helpful to select a set of assets from the list and update them all with the same new information.

Written by Todd
Updated this week

GoCodes Service Levels (SLA) / Response Times

Learn how long it takes to get your labels, setup your account, get a response to an issue.

Written by Todd
Updated over a week ago

One minute introduction video

Written by Todd
Updated over a week ago

Printing your own GoCodes labels

How to print your own GoCodes labels using the Avery Template and a L Laser Printer

Written by Todd
Updated over a week ago

What to try if GoCodes seems slow

Common troubleshooting steps if GoCodes is slow to respond

Written by Todd
Updated over a week ago

Price increase for some customers in 2019

Written by Todd
Updated over a week ago

How to barcode tools

Learn about some of the most common types of barcode labels that can be used to barcode tools.

Written by Todd
Updated over a week ago

GoCodes Developer Integration & API Options

Learn about the options for integrating your existing apps with GoCodes using our API and other tools

Written by Todd
Updated over a week ago

Parent-child relationships, grouping and kitting items

Learn how you can use GoCodes to setup and track items that are related in parent-child or through kitting

Written by Felix Dalyop
Updated over a week ago

GoCodes Asset Tracking App - Quick Demo

Best place for new users who need help getting started

Written by Todd
Updated over a week ago

Using GoCodes to Calculate Fixed-Asset Deprecation

Written by Todd
Updated over a week ago

Using GoCodes to Create a New Custom Tabular Report

Written by Todd
Updated over a week ago

Creating a New GoCodes Lite Asset Management Account

Written by Todd
Updated over a week ago

Using the HTML Mobile App to Send a Message and Update GPS

Written by Todd
Updated over a week ago

How to assign multiple assets using the mobile app

Written by Todd
Updated over a week ago

How can I order more labels or add users or assets to my account?

How to upgrade your account.

Written by Todd
Updated over a week ago

How to track assets and inventory when there's no data network or WiFi

Written by Todd
Updated over a week ago

How to Automate Your Field Service Requests

Written by Todd
Updated over a week ago

How to complete an asset inventory check using an iPhone and QR codes

Written by Todd
Updated over a week ago

How to Import Your Assets from GoCodes into QuickBooks

Written by Todd
Updated over a week ago

Using GoCodes to Track Inventory Quantities

Written by Todd
Updated over a week ago

How to Import Your Assets from GoCodes into Sage 50

Written by Todd
Updated over a week ago

Using GoCodes to track equipment service tasks using Google Docs

Written by Todd
Updated over a week ago

How to Import & Export Your GoCodes QR code tagged Assets from GoCodes into NetSuite

Written by Todd
Updated over a week ago

Can I use a USB barcode scanner with my GoCodes software?

Written by Todd
Updated over a week ago

How to Enable Scheduled Service Notification Emails for your Assets

Written by Todd
Updated over a week ago

When does GoCodes send email messages / notifications?

Written by Todd
Updated over a week ago

Web App Issue Not Opening Excel Download from Main Asset Page

Written by Todd
Updated over a week ago

csv / Excel downloaded reports do not open correctly

Written by Todd
Updated over a week ago

How do I update my credit card details?

Written by Todd
Updated over a week ago

How can I get a copies of my payment receipt / invoices?

Written by Todd
Updated over a week ago

Using Audit Mode to quickly confirm the location of assets

Written by Todd
Updated over a week ago

Swap asset data

Written by Todd
Updated over a week ago

Copy Asset Data

Written by Todd
Updated over a week ago

What should I print on my asset labels?

Written by Todd
Updated over a week ago

What's the best way to activate new GoCodes Standard (100 packs) of asset tags and create a new account?

Written by Todd
Updated over a week ago

Logging in the first time

Written by Todd
Updated over a week ago

What different types of labels and tags do you offer?

Written by Todd
Updated over a week ago

No maps showing in messages? Here's how to check your phones location sharing settings.

Written by Todd
Updated over a week ago

iPhone 6 iOS 8.0.1 - Not getting maps in Message Board HTML5 app, GPS works OK with native app

Written by Todd
Updated over a week ago

I have scanned a GoCode asset tag and sent a message, but the recipient did not see a map in their message board.

Written by Todd
Updated over a week ago

Can you explain how the GPS location tracking of an asset works?

Written by Todd
Updated over a week ago

How does the GPS tracking feature work, help me troubleshoot it

Written by Todd
Updated over a week ago

How can I check in and out assets?

Written by Todd
Updated over a week ago

Problem signing in or logging into your account

What to do when you get an login/sign in failed message

Written by Todd
Updated over a week ago

How to add users to your GoCodes account

Written by Todd
Updated over a week ago

What user roles do you support?

Written by Todd
Updated over a week ago

How can I update multiple assets with the same information at one time?

Written by Todd
Updated over a week ago

Scanning other / non-GoCodes asset bar code labels

How to use other barcode labels with GoCodes

Written by Todd
Updated over a week ago

Learn how to customize GoCodes

Written by Todd
Updated over a week ago

Hiding unused data fields

Written by Todd
Updated over a week ago

How can I add other values to the list of Asset Types show in the drop down menu

Written by Todd
Updated over a week ago

iPhone native app - Scanner not working, just getting a black screen

Written by Todd
Updated over a week ago

I have my labels/tags - how do I get started?

Written by Todd
Updated over a week ago

6 Tips and Tricks to Speed-Up Initial Data Entry and Help with Data Organization

Written by Todd
Updated over a week ago

Getting started with GoCodes

Written by Todd
Updated over a week ago