Use your GoCodes Solution:
your users that in order to initiate a service request they should scan
the QR barcode (with any free scanner or our free app) on the label of
the asset. They will then be presented with the public information for
that asset and receive a prompt to enter their name, email, phone and
message (all fields are optional.) They can enter whatever information
is appropriate along with a message about their request. For example,
"My computer won't power on."
The Admin user on the GoCodes'
account will instantly receive an email alert and text message (if
configured) and be able to view this service request message in the
Messages' section of the GoCodes' web app.
The request message
will reference the specific asset that was scanned, provide a date, GPS
location, as well as the information entered by the user.
email address was provided, the admin can reply directly from the
GoCodes' web app to the user with a message like, "Thanks for your
request. We will send out an engineer later today."
Nb. All service requests will now appear as messages in the GoCodes' web app and can be tracked and deleted as needed.