GoCodes provides a rich suite of services for customers and we pride ourselves on providing a high-level of service and consistency.

This list provides our service level goals for common requests and steps in our service fulfillment and support processes.

Order Fulfillment
New account setup                                         Max 1 business day
Proof label design                                           1 business day
Label production time standard poly            2 business days
Label production (upgraded spec.)                8-10 business days
Label shipment USA                                       4 business days via UPS Ground
Label shipment International                          4 business days via DHL
One time data upload service                        2 business days

Technical Support
Non urgent support request                           1 business day
Critical service issue                                        4 hours (Enterprise Customers)
System availability                                            99.99% up-time 24/7/365

In some situations, order fulfillment services can be expedited. There may be an additional cost.

Note: The vast majority of service requests we receive are related to logging in (user ID, password issues, locked accounts due to late payment and 'how do I do ...'). Actual service outages are extremely rare)


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