GoCodes provides a rich suite of services for customers and we pride ourselves on providing a high-level of service and consistency.
This list provides our service level goals for common requests and steps in our service fulfillment and support processes.
New account setup Max 1 business day
Proof label design 1 business day
Label production time standard poly 2 business days
Label production (upgraded spec.) 8-10 business days
Label shipment USA 4 business days via UPS Ground
Label shipment International 4 business days via DHL
One time data upload service 2 business days
Non urgent support request 1 business day
Critical service issue 4 hours (Enterprise Customers)
System availability 99.99% up-time 24/7/365
In some situations, order fulfillment services can be expedited. There may be an additional cost.
Note: The vast majority of service requests we receive are related to logging in (user ID, password issues, locked accounts due to late payment and 'how do I do ...'). Actual service outages are extremely rare)