GoCodes provides a rich suite of services for customers, and we pride ourselves on supplementing our service with outstanding support.
This list provides our service level goals for common requests:
Order Fulfillment
New account set up 1 business day
Label design proof 1 business day
Label production-time (Standard poly) 2 business days
Label production-time (Upgraded spec’) 8-10 business days
Label shipment USA 4 business days via UPS Ground
Label shipment International 4 business days via DHL
One-time Data-Upload service 2 business days
In some situations, order fulfillment services can be expedited. There may be an additional cost.
Technical Support
Non-urgent support request 1 business day
Critical service issue 4 hours (Enterprise Customers)
System availability 99.99% up-time 24/7/365
Note: The vast majority of service requests we receive, are related to logging in.( E.g. User ID, password issues, locked accounts due to late payment and 'How do I do..?' questions.) Actual service outages are extremely rare.
Thank you for choosing GoCodes!