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GoCodes Service Levels/Response Times
GoCodes Service Levels/Response Times

Learn how long it takes to receive your labels, set up your account and receive a response to an issue.

Nadine avatar
Written by Nadine
Updated over a week ago

GoCodes provides a rich suite of services for customers, and we pride ourselves on supplementing our service with outstanding support.

This list provides our service level goals for common requests:

Order Fulfillment
New account set up 1 business day
Label Design Proof 1 business day
Label production-time (Standard poly0 2 business days
Label production-time (Upgraded spec’) 8-10 business days
Label shipment USA 4 business days via UPS Ground
Label shipment International 4 business days via DHL
One-time Data-Upload service 2 business days

In some situations, order fulfillment services can be expedited. There may be an additional cost.

Technical Support
Non-urgent support request 1 business day
Critical service issue 4 hours (Enterprise Customers)
System availability 99.99% up-time 24/7/365

Note: The vast majority of service requests we receive, are related to logging in.( E.g. User ID, password issues, locked accounts due to late payment and 'How do I do..?' questions.) Actual service outages are extremely rare.

Thank you for choosing GoCodes!

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