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How to Automate Your Field Service Requests
How to Automate Your Field Service Requests
Nadine avatar
Written by Nadine
Updated over a week ago

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Imagine that your team is using assets at another location and you are responsible for the maintenance and support of those assets. Those assets include computers, printers and industrial equipment. You require a simple and effective method for your team members to be able to initiate a detailed and specific service request for those assets, without needing to call or email you. That's where GoCodes comes in!

Use your GoCodes solution!
Tell you team that they can easily implement a service request by scanning the QR barcode on the label of the asset. They can use any free scanner or our free app to do this. They will then be presented with the public information for that asset. They will also receive a prompt to enter their name, email, phone and message,. Since no field is mandated, you can direct what information you prefer get entered, along with their message that specifies the service requested. For example, a team member might enter their name and location and then write, "My computer won't power on."

What happens next?

Once the message is sent, the Admin user on the GoCodes' account (this could be you) will instantly receive an email alert and text message (if configured.) The service request message can be viewed in the Messages' section of the GoCodes' web app. The request message will reference the specific asset that was scanned, provide a date, GPS location, as well as the information entered by the user.

If an email address was provided, the admin can reply directly from the GoCodes' web app to the user with a message such as, "Thanks for your request! We will send out an engineer later, today."

Nb. All service requests will now appear as messages in the GoCodes' web app and can be tracked and deleted as needed.

If you have further questions about this article, please email [email protected] or use our online Chat.

Thank you for choosing GoCodes!

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