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When Does the GoCodes Software Send Notifications?

Notifications, alerts, text messages, email notifications, text message alerts

Nadine avatar
Written by Nadine
Updated over 2 years ago

GoCodes can send email and text message notifications based on certain events. Here's a summary of the types of notifications sent:

A person scans a GoCodes QR code, optionally enters information and clicks 'Send'

  • The GoCodes QR Code label is scanned, information is entered and the user clicks 'Send'.

  • Who: All Group Admin users will receive an email message at their primary email, alternate email addresses and text message number alerting them to a new message which can be viewed in the web software message section for all assets or the individual asset.

  • Who: If the person who entered the message included their email address, they will receive a confirmation alert sent to the email address they provided.

When replying to a message

  • View a message in the GoCodes web software on your computer. If the user provided their email address, you will see the 'Reply' button. When you click 'Reply', you can type a message that will be sent back to the email address provided.

Scheduled service notifications

  • When the service notification feature is enabled in Settings-Customization AND an asset has a future service date.
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  • Who: All Group Admin users and their registered email addresses will receive the scheduled service alert in the early hours of the morning of the scheduled service date.

Overdue asset notifications

  • When an asset is checked-out with a Return Date which become due before the asset is checked back in.

  • Who: All Group Admin users and their registered email address will receive the scheduled alert in the early hours of the morning.

Low inventory item quantity alerts

  • When Inventory Tracking is enabled AND an 'asset' has a non-zero Quantity value AND a non-zero Minimum Quantity value AND the Quantity is less than the Minimum Quantity

Notes:

Users can select whether they want to receive email alerts on their registered email addresses in the Settings-Customization menu

You should ensure the 'gocodes.com' is white listed to ensure email messages do not end up in the spam folder.
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