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Problem Signing in or Logging into your Account?
Problem Signing in or Logging into your Account?

What to do when you get a log-in/sign-in failed message.

Nadine avatar
Written by Nadine
Updated over a week ago

There are a number of reasons you may be unable to log in (sign in) to your account.

  • Over 98% of problems logging in are the result of not entering the correct user name and password. If you are the first Admin User logging in for the initial time, please ensure that you are using the same email you provided when you completed the GoCodes onboarding information. This is the email address that was used to set up your account and may be different to your regular email address.

  • The log in process works the same on computers, as well as the GoCodes App. This means that the user ID and password that work on your computer, is the one that you should use to sign into the Mobile App. Sometimes, it can help to copy and paste the user ID and password from a text file into the data fields, to make absolutely sure you are entering the same information.

  • If you cannot remember your email and password combination, you can request a password reset on your computer via the Login screen or via the link on the Mobile Apps.

  • Do you use a Password Manager software to help remember all of your passwords? If so, try disabling it or uninstalling it, to see if the password stored is out of sync'.

  • If your account subscription payment is overdue, your account may be placed on hold. In this case, your data is safe. However, you will need to pay the outstanding invoice to reactivate your account. If you need assistance, please email [email protected]

    If you have any further questions about this topic, please email [email protected] or connect with us via our online Chat.

    Thank you for choosing GoCodes!

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