There are a number of reasons you may be unable to login to your account.

  • The most common, is an incorrect user email/password combination. If you are the admin user, make sure you are using the same email you provided when you completed the GoCodes on boarding information. This is the email address that was used to setup you account and may be different to your regular email address. For example [email protected]\
  • In some cases, if your account subscription payment is overdue your account may be placed on-hold. In this case your data is safe, and you will need to pay the outstanding invoice to reactivate your account. In these cases you will see a message that your account is suspended when you try to login on your computer. If you need assistance, email [email protected]
  • If you cannot remember your email and password combination, you can request a password reset on your computer via the login screen or via the link on the mobile apps.

Note: The email address and password you use will work across all of the devices you use. So if you are able to login on any one device, you have the correct email/password.

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